Top Pitfalls of Mobile Archiving
Gone are the days when companies have tons of wired telephones to get in touch with their clients because today’s businesses rely on mobile phones and mobile applications to reach customers. While some companies can provide company mobile phones to employees, others adapted the BYOD or Bring-Your-Own-Device Policy.
With such advancement, the EU required businesses to effectively manage instant message recording and voice call monitoring of official business comms through the employee’s devices in compliance with legal discovery obligations.
Here are 3 business text archivingsolutions that companies need to consider:
For companies with the BYOD Policy, OTT apps are recommended as this “phone within a phone” messaging app can be used on iOS and Android phones. This app automatically records any messages sent through the app and excludes personal messages sent through other apps for instant messaging.
Mobile Archiving Agent
Another mobile phone application that is used for recording communications is the mobile archiving agent. While OTT apps are used to send messages, the MAA apps cannot. MAA apps are solely used for monitoring MMS sent through the device and do not work with iOS devices due to data privacy.
Some companies prefer the In-Network Capture archiving solution as it will only need to subscribe to the phone carrier’s network or service. There is no more need to interrupt the employee by asking them to download the app as capturing messages and voice calls are done by the mobile operator at a network level.
These are promising solutions. Check out this infographic to learn more.